Customer success stories

Brazil Latin America

17 Sep 2024

Oi deploys Nokia Corteca to enhance Wi-Fi performance and customer experience

Nokia today announced that Brazilian broadband service provider Oi has deployed Corteca software suite to help manage its Wi-Fi CPE devices deployed in customers’ homes. Dimensioned for millions of Wi-Fi devices, the Corteca deployment is the largest to date in Latin America region. Fixed networks service providers are bringing multi-gigabit speeds to the home, but more than 40% of households are reporting issues with in-home connectivity.

Operators remain challenged by today’s in-home Wi-Fi solutions, due to complex installation processes, limited interoperability, inconsistent coverage and dead zones that lead to frustrated subscribers. Nokia’s Corteca addresses these challenges, providing better visibility into what’s happening in the customer’s premises along with tools that allow operators to remotely improve or optimize Wi-Fi performance.

Operators can also leverage Corteca to proactively monitor in the cloud Wi-Fi networks and network-wide broadband device deployments. Oi plans to use Nokia’s Corteca Cloud to manage millions of Wi-Fi devices, including end-user tickets related to home Wi-Fi issues, eliminating the need to send technicians to sites. The provider will be able to offer new services through the Corteca Application marketplace. Additional Corteca Cloud features enable Oi to identify and locate stolen ONTs.

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