AVA AI and analytics
Unlock the intelligence in your network
to take your 5G business further
Making smarter use of network data is one route to success.
The convergence of analytics, AI, automation, public cloud and software-as-a-service can turn network data into a powerful business enabler – driving improved performance, greater productivity and a superior customer experience.
Network data is a strategic asset for CSPs to meet business goals and achieve digital transformation. AI and analytics helps CSPs to unlock the true value of their data.
What is AVA telco AI and analytics?
The AVA Telco AI Ecosystem provides artificial intelligence solutions that can be delivered through the cloud (private or public). The solutions enable telcos to automate network operations and service assurance, cut costs, increase agility and boost subscriber experience. Most operators are seeing flat or falling revenues. AI and analytics can potentially help reduce churn and incubate new sources of revenue. Our solutions are delivered as a service, so there’s zero upfront CAPEX.
Want to know how?
What are the challenges for implementing AI in telecoms?
As 5G and the applications it enables add complexity to existing networks, the use of AI to manage and optimize these networks is becoming a requirement.
CSPs now also have many different layers of cellular technology that add further complexity, not to mention the new use cases and abilities, like network slicing, come along. This makes it “impossible” to efficiently operate modern networks manually. Without AI, operators would have to significantly increase the number of network engineers and field operators to keep up, a move that would drastically increase operating costs. However, building in-house solutions would require considerable time and financial investment.
Why choose AVA telco AI and analytics
How AVA analytics, insights and AI/ML helps you unlock the intelligence in your 5G networks:
Enhancing telco reputation and customer experience:
- 25% improvement in NPS
- 97% of issues detected at early stage
- 40% improvement in campaign success rate
- 80% improvement in mean time to repair
- 30% reduction in technical complaints
- 59% less buffering with predictive video analytics
Improving productivity in telecom:
- 30% faster network issue resolution
- 95% correct/helpful diagnosis of network
- 60% improved resolution of customer problems
- 15–20% reduction in installation & repair time
- 20–30% improvement in call avoidance
- 90% first-time right recommendations
Growing new telco revenues:
- 20% OPEX savings for energy
- 20% reduced energy consumption
- 85% accuracy with cell site degradation prediction
- 100% detecting sleeping cells near real-time
- 80% cost related savings to manual drive testing
- 90% agents report increased customer engagement
What our customers have achieved with us
AVA AI and Analytics solutions are proven to help CSPs boost productivity, enhance telecom customer satisfaction & reputation and grow new revenues. POST Luxembourg, a Tier-1 European service provider, has used Nokia AVA home and access analytics to proactively identify and address 97% of network issues before they affect subscribers. Our telco network energy efficiency solution is helping China Mobile to reduce energy consumption by up to 20%. We provide real-time insight into network performance and the subscriber experience to Vodafone enabling fast, informed action across business domains.
Ready to talk?
Explore AVA AI and analytics solutions
Solution
AVA - Fixed Network Analytics
Detect and remediate network, service and device issues proactively before customers are impacted
Product
AVA - Customer and Mobile Network Insights
Unleash limitless insights – with one solution for all your operations.
Product
AVA - Customer experience analytics
Power your customer service management and improve your customer experience
Product
AVA - Network Data Analytics Function
Create new revenue opportunities and monetize valuable use cases leveraging AI/ML and deep network insights from data analytics.
Product
AVA - Traffica
Real-time network traffic analytics for monitoring and troubleshooting
Product
AVA Anomaly Detection in Telecom
Find hidden patterns to improve telco customer service
Product
AVA Open Analytics framework
Our Open Analytics framework helps CSPs accelerate AI projects
Service
AVA - AI for Network Performance
Augment human intelligence to improve decision making & increase network efficiency
Service
AVA AI for video services
Use AI to uncover hidden patterns to enhance experience
Learn more about AVA AI and Analytics solutions
Blog
From data lake to data mesh: An innovative architecture every telco should know about
Blog
Telco AI: A catalyst for sustainability
Blog
Nokia’s AIOps approach - delivering automation and intelligence everywhere
Case study
How KDDI used AI to cut RAN energy consumption in half
Case study
PTCL is transforming its customer service
White paper
