AVA AI and analytics

Unlock the intelligence in your network to take your 5G business further

Making smarter use of network data is one route to success.
The convergence of analytics, AI, automation, public cloud and software-as-a-service can turn network data into a powerful business enabler – driving improved performance, greater productivity and a superior customer experience. Network data is a strategic asset for CSPs to meet business goals and achieve digital transformation. To help CSPs unlock the true value of their data, Nokia has brought all of its network analytics and automation solutions into one family of products, services and use cases: Nokia AVA.

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What is Nokia AVA telco AI and analytics?

The Nokia AVA Telco AI Ecosystem provides artificial intelligence solutions that can be delivered through the cloud (private or public). The solutions enable telcos to automate network operations and service assurance, cut costs, increase agility and boost subscriber experience. Most operators are seeing flat or falling revenues. AI and analytics can potentially help reduce churn and incubate new sources of revenue. Our solutions are delivered as a service, so there’s zero upfront CAPEX.

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Deep dive in Nokia AVA telecom analytics and insights

What are the challenges for implementing AI in telecoms?

As 5G and the applications it enables add complexity to existing networks, the use of AI to manage and optimize these networks is becoming a requirement.

CSPs now also have many different layers of cellular technology that add further complexity, not to mention the new use cases and abilities, like network slicing, come along. This makes it “impossible” to efficiently operate modern networks manually. Without AI, operators would have to significantly increase the number of network engineers and field operators to keep up, a move that would drastically increase operating costs. However, building in-house solutions would require considerable time and financial investment.

Why choose Nokia AVA telco AI and analytics

How Nokia AVA analytics, insights and AI/ML helps you unlock the intelligence in your 5G networks:

Enhancing telco reputation and customer experience:

25% improvement in NPS
97% of issues detected at early stage
40% improvement in campaign success rate
80% improvement in mean time to repair
30% reduction in technical complaints
59% less buffering with predictive video analytics

Improving productivity in telecom:

30% faster network issue resolution
95% correct/helpful diagnosis of network
60% improved resolution of customer problems
15–20% reduction in installation & repair time
20–30% improvement in call avoidance
90% first-time right recommendations

Growing new telco revenues:

20% OPEX savings for energy
20% reduced energy consumption
85% accuracy with cell site degradation prediction
100% detecting sleeping cells near real-time
80% cost related savings to manual drive testing
90% agents report increased customer engagement

How we deploy our solutions

Nokia AVA is proven to help CSPs boost productivity, enhance telecom customer satisfaction & reputation and grow new revenues. POST Luxembourg, a Tier-1 European service provider, has used Nokia AVA home and access analytics to proactively identify and address 97% of network issues before they affect subscribers. Our telco network energy efficiency solution is helping China Mobile to reduce energy consumption by up to 20%. We provide real-time insight into network performance and the subscriber experience to Vodafone enabling fast, informed action across business domains.

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