Intent-based network management with user-friendly interfaces and natural language processing

We investigate in this paper the scaling of business ordering, delivery and fulfillment of 5G/6G services (applied to network slicing). We propose a solution for translating customers expectations expressed as intents into management services enabling network elements configuration. Our architecture which uses a clear separation between engagement channels and the actual management of services is compatible with the TM Forum Open Digital Architecture (ODA). Some components of the solution were successfully demonstrated in particular a business intent resolver that interfaces with two engagement channels offering customers the choice to benefit from a Natural Language Processing based interaction.