Quality Function Deployment - A Systematic Approach for Product Definition

In today's competitive marketplace, products and services will succeed that best meet the needs of the customers. Efforts aimed at improving software development processes that will eliminate or reduce software errors and faults are important to increasing customer satisfaction. More important, however, is ensuring that the product (software) or service provides the most cost-effective solution to the customers' problems; the product/service requirements should effectively and accurately capture the customers' needs.