Readiness Management in a Services Organization - How to Ensure Preparedness in Services Delivery Teams

In your New Product / Service Launch project you're planning for design, development, testing and New Product Introduction - but has enough been done to ensure your Service Team is ready to support your product at Launch? Is the First Delivery of your brand new Service Solution going to be compromised by lack of training, adequate documentation or tools? Is the infrastructure in place for your first deployment to be supported appropriately? We'll discuss how you can use a Project Management approach to plan, execute and control preparedness for your Services Teams, so that when it is time to deliver Services, you can be successful - from the outset.