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7 ways the pandemic transformed the telecoms industry

How the pandemic has pushed CSPs to break boundaries

In the spring of 2022, the 1970s pop group Abba will take to the stage for the first time in nearly 40 years. The tunes will doubtless be catchy, the clothes will be as outlandish as ever, but in a true sign of the times their performance will be delivered by digital avatars. Our physical and digital worlds are blending in myriad different ways. This will only continue, and CSPs are strongly implicated in delivering it all.

The pandemic certainly put CSPs in the spotlight. With travel, entertainment and socializing all suddenly moved online, bandwidth became critical, and the industry had to up its game. Some immediate changes seemed superficial. Yet much of what happened was a hastening of existing trends. And now, as the lockdowns become less commonplace and the dust begins to settle, it’s clear that the CSPs are a reinvented star, just like Abba.

 
Underlying trend:
Connectivity as a conduit
connectivity as a conduit

 
Underlying trend:
Collaboration as a catalyst
collaboration as a catalist

 
Underlying trend:
Collaboration as a catalyst
collaboration as a catalist

5. CSP transformation is at tipping point

The immediate changes brought about by the pandemic have seen a surge in organizational transformation efforts from CSPs. These are necessary to make the best use of data and provide the kind of measurable services that customers demand.

What this means in 2022: Digital transformation is critical to provide joined up thinking and deliver the services customers need. It also has an important role to play in sustainability and preventing climate change as there is “no green without digital”.

 
Underlying trend:
Acceleration of digitalization
acceleration of digitalization

 
Underlying trend:
Acceleration of digitalization
acceleration of digitalization

7 ways the pandemic transformef the telco industry

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