Publications

We describe a set of marketing studies in which consumers evaluate long-distance telephone services using a self-administered, computer-controlled survey instrument.

This paper first identifies Cost of Quality (COQ) categories, and defines COQ activities in the development process. Guidelines are provided for developing a COQ measurement plan.

Domain engineering (DE) is an increasingly popular process for efficiently producing software.

In implementing a linear two-port device characterizing facility on the computer operated transmission measuring set, several factors had to be considered.

There is currently no widely accepted method for converting packet-based measurements of Quality-of-Service (QoS) into a score reflecting a user's opinion of network performance.

Clutter in a diagram can be broadly defined as how visually complex the diagram is. It may be that different users perceive clutter in different ways, however.

This paper defines the metrics to characterize the performance of ad hoc networks based on timescales for information flow, power consumption and interference.

Data collected under real workload conditions provide valuable information about the stresses the systems encounter and their responses to them.

In this paper, a technique based on the use of a Mach-Zehnder interferometer is proposed in order to evaluate chirp properties of optoelectronic devices.

We studied a number of measures that characterize the difficulty of a classification problem.