Publications

The objective of engineering design, a major part of research and development (R&D), is to produce drawings, specifications, and other relevant information needed to manufacture products that m

The objective of engineering design, a major part of research and development (R&D), is to produce drawings, specifications, and other relevant information needed to manufacture products that m

An important function of the Bell Laboratories Quality Assurance Center and the Western Electric Quality Assurance Directorate is to 2081 audit the quality of the products manufactured, and the ser

In today's competitive marketplace, products and services will succeed that best meet the needs of the customers.

At AT&T, we are always working to improve our development process to reduce the cost of rework and improve product quality and customer satisfaction.

Quality has taken on a new meaning in AT&T - a meaning with a clear emphasis on satisfying market needs and with a goal of customer satisfaction.

Models of problem solving developed in the cognitive sciences over the past three decades are compared to some of Bell Laboratories Quality Improvement processes.

This talk will provide a broad overview of quality improvement approaches at AT&T, from the level of operations and processes up through strategic planning.

In spite of its tremendous potential for improving manufacturing efficiency, Computer Integrated Manufacturing (CIM) does not assure product quality in the absence of a comprehensive quality system

To achieve complete customer satisfaction, product quality must be planned for, monitored, controlled, and improved using thorough and systematic management practices.