About Caroline Chappell
Caroline leads Heavy Reading's research into service provider cloud adoption for internal IT, enterprise service delivery and network functions virtualization (NFV) purposes. She also covers technologies that support telco application development and delivery and customer experience management. She currently tracks the impact of SDN and NFV on telecom organizations and has a major interest in the new architectures and management systems needed for operating SDN and NFV-based networks. Caroline can be reached at firstname.lastname@example.org.